Frequently Asked Questions
Everything you need to know about Smeg products and services.
How can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery.
What is the standard warranty on Smeg appliances?
All Smeg major domestic appliances come with a standard 2-year manufacturer's warranty covering parts and labor, while small appliances typically include a 1-year warranty.
Do you offer professional installation services?
Yes, for large appliances such as ovens, ranges, and dishwashers, we offer professional installation services that can be added to your cart during the checkout process.
What is your return policy for small appliances?
You can return unused small appliances in their original packaging within 30 days of purchase for a full refund, excluding shipping costs.
How do I clean and maintain my Smeg products?
We recommend using a soft microfiber cloth and a mild detergent. Avoid abrasive cleaners or scouring pads, especially on our iconic 50's Style retro enamel finishes.
Are authentic replacement parts available for purchase?
Yes, we stock a wide range of genuine Smeg spare parts. You can find them by searching for your specific model number on our dedicated parts portal.